Work Experience

Orbit Group

Property Operations BI Analyst

Collaborated with stakeholders to develop a comprehensive performance management framework, including a balanced scorecard for five service areas, which enhanced data-driven decision-making. Utilized advanced analytics and automation tools like Python, SQL, SSRS, and Power BI to streamline data processes, improve forecasting accuracy, and provide actionable insights for property operations, responsive repairs, and asset management.

Orbit Group

Digital Data Analyst

Leveraged Google Analytics and Google Tag Manager to increase customer engagement by over 7% through data-driven optimizations of digital platforms. Automated reporting processes using Power Query and SQL and conducted sentiment analysis on CSAT scores with Python and Power BI to enhance stakeholder understanding of customer satisfaction and contractor performance.

Sante Mentale Foundation

Customer Data Analyst

Analyzed complex healthcare datasets to improve mental health services and resource allocation, directly impacting over 300 clients. Developed pipelines and downstream reporting to track consultant utilization and client outcomes, optimizing organizational efficiency and service delivery.

Citadel Gems Guards

Junior Data Analyst

Conducted trend analysis and data forecasting to assess client satisfaction with security services, informing quality improvement initiatives. Managed database operations, including writing complex SQL queries and ensuring data integrity for stakeholder reporting and decision-making.